Hi guys! I’m Ny (Toky) Ramarolahy -Ny for English speakers and Toky for Malagasy/French.
I am a Passionate and Proactive IT professional, focused on delivering the highest standard for both my employer and our clients. I thrive in dynamic and fast paced environments, managing and supporting multiple users and wearing multiple hats. I am at my best in a team-oriented environment and I love helping people. I take pride in what I do, and I am constantly learning new skills to help me in my career.
I started my journey with getting a Bachelor of Science in IT Management at Berkeley College, New York, NY. Then I got my CCNA after graduating as an Honors Scholar. I have a little over a year of diverse experience as an IT professional, but I don’t just look at the numbers, as I always exceeded expectations in my roles, going above and beyond to achieve the highest standard.
While studying full time at Berkeley, I worked night shift as a Problem solver at Amazon in Linden, NJ. I got promoted quickly to a Learning Ambassador thanks to my excellent performance, but most importantly, thanks to my proactivity in assisting others -going the extra mile.
Later, I got a role as a Quality Control Server Technician at ZT Systems in Secaucus, NJ. There, I was able to quickly meet and exceed expectations with the help of my awesome mentor Marek and got promoted to Microsoft Champion in two months. As a Microsoft Champion, I lead a small team of six, working on the more challenging Microsoft hyperscale servers, while ensuring that we met deadlines and sharing documentation of my team’s progress to the next shift’s lead. There were times I would work together with other Champions to solve difficult server issues, which sometimes took days to get to the root problem and get the servers to pass all the stress tests.
Following my graduation at Berkeley College, I took some time off work to refocus and study for the Cisco Certified Network Associate. I picked the CCNA to strengthen my base in my path and get familiar with various concept and standard networking technology. I had my dad, working in the same field, teach me about networking and I studied courses online to get the basics. We had virtual labs on EVE-NG, and GNS3 to emulate the configs, which later, we tested on actual cisco hardware. Getting my CCNA is just one of the steps on my journey, and even today, I am studying more courses on Udemy to always improve on my knowledge and skills. This is something I always prioritize, not just for work, but also because I am a strong supporter of continuous learning.
After getting my CCNA, I worked a short term contract as IT Helpdesk at Empire State Development in New York, NY. I assisted them during a company-wide Server change, alongside the standard day-to-day helpdesk tasks. I worked on mostly L1 tickets, taking calls, remoting to the VDIs, making documentations and did some presentations on ways to improve processes for the IT department.
My most recent role, is a Field Network Engineer at eMazzanti Technologies, an IT Managed Service provider in Hoboken, NJ. Working at an MSP is quite challenging, with multiple technologies to learn and a large client base to support. With that said, this role is one of the most fun I’ve had working, not only because of the fast paced nature of the work, or all the technologies I got to learn, but most importantly, thanks to the great team-members I worked with and our really amazing clients. I really loved interacting with the people I worked with and ending my contract with the company was one of the hardest decision I had to make.
As a Field Network Engineer, I spent half the time at clients’ site, and half the time in office supporting clients remotely. A lot of the work is managing users/accounts and their servers/files with Active Directory and Microsoft 365, but there were multiple networking config and troubleshoot, alongside the various tickets that my team would say the famous “I haven’t seen that one before”. I really enjoyed learning a lot of new technologies, and getting to work hands-on with servers, firewalls and switches/routers. I loved taking on difficult tickets and feeling that sense of achievement when you complete a hard challenge, especially when it comes to the L3 escalation tickets – Major Servers changes and difficult Network issues. I took those difficult problems as opportunities to learn and to really test out my technical skills.
All in all, I am Passionate and Proactive IT professional. I put emphasis on people and I work hard to achieve the highest standard in my roles. My focus on delivering the highest standard as well as the care and respect I have for people are what makes me stand out. Those qualities are not just words I say, but a promise I made to myself.
Outside of work, Nyghtlight.com is the amalgamation of my passion. It’s an ongoing story that I am slowly nurturing and developing. I am still learning and growing on both ends, but I always aim to deliver the best. For me, both my career and passion work hand-in-hand to complete my story. The skills and knowledge I learn in one field help me succeed in the other.
Thank you for taking the time reading my story. Please feel free to reach out. You can send a message on LinkedIn. I really enjoy getting to know people and sharing stories.